Reset the browser to default settings and/or reinstall the browser before reinstalling. Test antivirus or security software that may be blocking LastPass – ensure LastPass is trusted. Temporarily disable other extensions, and then try reinstalling LastPass. Go to the browser’s settings, open Extensions and ensure LastPass is listed AND enabled.Ĭheck that LastPass is not hidden behind the address bar by dragging the bar left or dropping LastPass into the browser toolbar (depending on which browser you are using). Use the download link in the browser: /dl If you have deployed LastPass and a user still does not see the extension in their browser toolbar:
More Information about Key LastPass Features Signing in to LastPass through the Extensionĭownloading and signing in through the browser extension is the best way to use LastPass. Personal Passwords and Linking Personal Accounts Resetting Multifactor Authentication (MFA) Signing in to LastPass through the Extension Review the answers and if needed, scroll all the way to the bottom of the page and click the “Contact Support” button to submit a help ticket to LastPass. To get help directly from LastPass, click here and type in your question. LastPass supports Admins and Helpdesk support teams with any issues requiring escalation, including technical or usability related issues. We recommend everyone watch the live training or the recorded versions: LastPass provides a one hour training session with Q&A for users and administrators.These videos include Browser extensions, user training, Mobile Apps, Account Recovery information, Password Management, Sharing and Shared Folders, and a variety of Administrator tools.
Learning Resources | Getting Help from LastPass | Common Issues for the Helpdesk | FAQs Primary support for LastPass Business is provided solely by LastPass and is accessible through your departmental Administrator. You can check the status (incidents, outages, etc.) of LastPass at:
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